Service Agreement
The contract is valid for all services provided through our website. Natural individuals or legal entities who will place an order must read the entire agreement before ordering. This agreement consists of the terms and conditions of use of the services provided by Vrege Information Technologies Sole Proprietorship. If you do not accept the agreement, please stop the order process as soon as possible. All customers who have placed an order or made a payment will be deemed to have accepted this agreement. Our agreements are presented to you completely openly during registration and on our website.
1.1: This contract is between Vrege Bilişim Teknolojileri Şahıs Şirketi (referred to as Vrege), which provides the services specified in the services section (referred to as Services), and the person / institution (referred to as Customer) specified in the new customer registration section with the details specified in the new customer registration section (referred to as Customer.) The use of the website (referred to as the Site.) operating at the internet address belonging to Vrege and will be purchased through this site and this accounting and invoicing Vrege Bilişim Teknolojileri Şahıs Şirketi will be deemed to be signed with the terms and conditions specified below.
1.2: The parties are obliged to declare, accept and undertake the accuracy of the information written in this contract.
2.1: This agreement will regulate the fees to be paid to Vrege in return for the services to be received by the customer in accordance with his preferences in his transactions, orders, messages sent by the customer on the site, the sections that he is allowed to do and not to do in accordance with the information he has provided in the registration process. These service and transaction descriptions are as follows.
2.2: Membership information is the information entered by the customer during membership. Since this information will be the basis for the transactions made, it is assumed that the customer and the member enter this information completely and accurately without error and the transaction is provided accordingly.
3.1: Vrege Internet Services shall, at the request of the customer, provide the services transmitted as an order. With the message of acceptance of the order, Vrege accepts that it has collected the relevant fee and undertakes to provide the service specified in the order in question.
3.2: The payment method, VAT differences will be specified with the total amount to be deducted at the time of the order and the fees to be paid by the customer according to the monthly or annual payment preferences will be notified by Vrege. If there is a VAT Included statement at the bottom of the sales page of the product or products, the system will complete the order without calculating the VAT.
3.3: After the order is accepted and the transactions are approved, Vrege will send the control panel, ftp, SQL and e-mail usernames and passwords to the customer and the service will be started. The responsibility of the relevant accounts and passwords is the responsibility of the customer and the customer will be responsible for any loss and damage that may arise from these issues.
3.4: The customer undertakes to comply with the statements and warnings received by Vrege within the service received. The customer declares, accepts and undertakes to comply with any warnings or notices issued by Vrege while making use of the hosting account. The customer may not distribute or sell the services provided to him free of charge and unlimited in the hosting service he has received to third parties for a fee or free of charge and/or limited or unlimited.
3.5: The customer undertakes not to access files or programs that he/she does not have the right to access by using the software and programs he/she has within the service, not to create any problems due to such a problem, and not to compensate for any damages in case of problems and problems that may occur.
3.6: The customer accepts and undertakes that the taxes, fees and similar obligations that are in force during the use of the domain name, hosting or services received or that will enter into force during the contract belong to him and that he will meet them.
3.7: The customer accepts and undertakes that he / she is responsible for all files, documents and programmes hosted within the service, all transactions that he / she will use and benefit from the website and mail services, and that he / she accepts and undertakes to bear all legal and criminal liability that may arise from the illegality of such data, information and statements. No fault can be attributed to Vrege for any problems that may arise in this regard. Vrege does not review, verify, endorse or endorse pages before they are submitted, nor does it take any responsibility in any way for pages made by the user. Vrege may terminate user accounts for violating these guidelines or for any other reason or because Vrege believes it is detrimental to its business or the business of any of its users. Vrege has the right to delete unlawful acts and actions without notifying the customer as soon as it learns of them.
3.8: Vrege cannot be held responsible for any material or immaterial damages that may arise from the misuse of customer data within the service it provides, data content, all data used by e-mail. Backup and storage obligations of these data belong to the customer. Vrege shall regularly back up and maintain all data of the customer. Despite this, Vrege is not responsible for any errors, damages and losses that may occur due to interruptions in Vrege services or loss of data. Data backup is the responsibility of the customer unless otherwise stated in the contract text.
3.9: Vrege shall handle the registration of the domain name ordered and paid for by the customer without any problems. The customer is the owner of the domain name registered and paid for with the registration request accepted with the order. Vrege will be able to act on the domain name in accordance with the customer's requests in this regard. Vrege will make any arrangement, change and transfer requests by the customer on the domain name as soon as possible.
3.10: If the customer defames the company, criticizes negatively, organizes such campaigns on the internet or other platforms, the account will be deleted from the servers without question and without question, and our company will not accept any responsibility.
3.11: The customer is obliged to pay the shipping fee himself when he requests the invoice of the service he has received to his address, if he does not pay the shipping fee and refuses the cargo, the shipping fee is reflected as an invoice on the customer's panel. If the customer insists on not paying the reflected invoice, the products and services in the invoice content are blocked until the invoice is paid.
3.12: The customer cannot hold our company responsible in case of a software problem not caused by us. Server services are provided un managed, all responsibility belongs to the customer.
3.13: The customer will receive the service within 48 hours at the latest after making the payment for the service ordered. If he cannot receive his service within this period, he will be able to claim his payment back if he requests.
3.14: Vrege may use tools such as SMS or e-mail to provide information, notify announcements and announce campaigns. Vrege will only use your Telephone Number and Mail Address registered in the system when making these notifications. If the customer does not want to receive announcements or campaign details, they must notify Vrege by creating a support record through the system. Vrege will automatically deem each registered customer to have accepted these notifications.
4.1: The rights and obligations of the parties specified in this contract commence when the order and payment transactions are transmitted to Vrege via the internet.
4.2: The duration of the contract is for the payment period selected by the customer during the order for the relevant service.
4.3: If the parties have not notified that the contract will expire at the end of the term until 10 business days before the expiry of the contract, the contract will be extended with the same terms and provisions as the previous contract period. (changes in the fee are reserved.)
4.4: The hosting and reseller accounts provided are automatically activated by the system after payment confirmation. VDS, Dedicated server, etc. Since it is not possible to be installed under certain periods of time due to the special installation required, VDS Services are delivered within 24 hours, Dedicated server services are delivered within 48 hours. Depending on the intensity, the service delivery time may be extended or shortened. Our average service delivery time is 24 hours.
5.1: The fee to be paid for the services specified in this contract is the amount specified during the order process. If VAT is not included in the stated fees, it is calculated by including it later and is shown to the customer and collection is realized.
5.2: Vrege reserves the right to change prices and tariffs prospectively without prior notice. The customer accepts, declares and undertakes any changes that may occur in advance regarding these changes
5.3: If the fee is given in foreign currency, it shall be converted into Turkish Lira at the effective selling rate of the Central Bank on the invoice date.
5.4: The fee shall be paid by the end of the 5th working day after the invoice date from the invoice date from the credit card account if there is a credit card payment instruction during the order process, or if there is no credit card payment instruction, the customer is obliged to pay the bank account numbers specified in the contact address or Vrege by hand.
5.5: In case of delay in payment, Vrege reserves the right to invoice the exchange rate difference.
5.6: Vrege reserves the right to switch off or on the relevant service until the customer completes the payment process.
5.7: As stated at the time of ordering, no refunds are made for domain/domain name, SSL certificates and server services (colocation, dedicated, virtual servers).
6.1: Vrege reserves the right to stop all services provided to the customer, e-mail, web, ftp accounts due to problems in payment, response problems in customers with credit card payment orders or articles related to terms and obligations.
6.2: During the continuation of this situation, e-mail, web, ftp access cannot be made on behalf of the customer and e-mail accounts are blocked and incoming e-mails are rejected.
6.3: The maximum CPU and RAM usage rate per site on the server is 20%. User accounts exceeding 20% are suspended after the first warning. In this regard, CPU rates specified in special campaigns or special packages are valid. Vrege has the right to close or cancel websites or services that exceed CPU rates without notifying the customer in cases where Vrege is in a difficult situation. Cannot run a "cron" in less than 60 minutes. In all hosting packages, your account will be suspended in the use of cpu that will put 100% system activity at risk. Hosting services cannot be used for file archiving.
6.4: It is forbidden to have content on our servers that violates both copyrights and Turkish law. This content includes; brute force-spam-ddos, hack, crack, warez, adult and all kinds of copyrighted files.
6.5: The security of all software on the server belongs to our customers. Vrege is in no way responsible for any issues that may arise from Chmod 777 or any issues that may arise with your software.
6.6: If the customer does not pay the invoice on the payment date specified in the server services, the service is suspended for 1 to 3 days. Vrege is not responsible for what happens at the end of the 1st or 3rd day. The customer must follow the payment cycle and pay without delay on the last payment day.
6.7: DDoS attack through our servers is prohibited, in case of detection of such a situation, Vrege has the right to cancel the service without asking the customer.
6.8: Systems (files) that are prohibited to be hosted in the services in our company: If it is determined that these files are used in the services, Vrege Internet Services has the right to unconditionally stop this service. Discontinued services are not refunded.
7.1: If the customer does not fulfil its responsibilities and commitments by acting contrary to any article of this contract or if it is determined that the information declared on the face of this contract is not correct, Vrege has the right to unilaterally terminate the contract without any notice and notice if the above-mentioned contract suspension continues for more than 3 days. After such termination, the customer declares, accepts and undertakes that he/she cannot claim back the last contract fee he/she has paid regardless of the remaining period and to pay 5 times the commercial penal compensation of the equivalent contract price in force on the date of termination.
7.2: The customer has the right to terminate this contract at the end of its term, without any justification, provided that the contract is notified in writing 10 days before the contract expires with the normal term. If the contract is terminated by the customer before the expiry time, the customer declares, accepts and undertakes to pay 1/2 of the fees to be paid until the end of the contract in advance and in advance.
8.1: The parties have accepted, declared and undertaken to accept, declare and undertake the postal addresses specified in the order address as the legal residence for all kinds of notifications arising from the contract.
8.2: All notifications made to these addresses shall be deemed to have been notified even if they do not reach the parties. Unless the other party is notified in writing of changes to these addresses, the old addresses shall prevail. 8.3: Vrege may send messages, information, letters, warnings, payment notices, account movement charts, account statements to the e-mail address declared by the customer during the contract period. The customer cannot claim that such electronic messages have not been received or not received, and declares, accepts and undertakes that such messages will be deemed to have been legally notified 1 day after the date they are sent.
9.1: The Customer shall be deemed to be in default if the Customer fails to make payment for the services received within 7 days following the application date. In this case, Vrege may issue a currency difference invoice or, if it wishes, demand 25% monthly delay interest from the invoice date. The customer declares and agrees to pay this delay interest and exchange rate difference invoice.
9.2: The Customer declares, accepts and undertakes to pay 25% monthly default interest, penal clause up to 50% of the balance debt amount, 10% Attorney's Fee and all other legal expenses in case Vrege opens a lawsuit or execution proceedings for any receivables arising from this contract.
9.3: The Customer declares, accepts and undertakes that in case Vrege applies to the legal authorities for Precautionary Attachment and Precautionary Measure for the collection of its receivables arising from this contract, Vrege is authorized to take Precautionary Attachment and Precautionary Measure decision without collateral, but despite this, when the Courts request collateral, the commission and all kinds of fees arising from the letters of guarantee to be obtained from the Banks will be paid by them and they will not make any objection to these issues.
9.4: If payment for the service received is not made on time, Vrege has the right to discontinue this service without notice, as well as the right to irreversibly delete the service in full if the fee is not paid within 1 week after the due date. Customers who have been subjected to this practice agree not to make any requests for replacement or restoration of the service.
10.1: In order for everyone to have equal rights on hosting servers (shared servers), each customer has the right to use a maximum of 25% CPU. Websites that operate outside the hosting capacity will be suspended with or without warning. Vrege cannot be held responsible for damages arising from this
10.2: Vrege is not obliged to provide any information or transmission for the suspended site or sites. All customers are deemed to have read the contract in advance and accept the terms.
10.3: It is forbidden to use hosting servers as mailing services. Mail services can be used individually, but corporate mail sending cannot be provided. Vrege may suspend the site in this case. Mail services are not suitable for bulk mailing.
10.4: It is forbidden to use the hosting server as an archive. In this context, Vrege automatically deletes all files over 10 MB from the servers.
10.5: Hosting services backups taken from control panels do not qualify as backups. Received download backups to your local computer or device is required. In the unlikely event of data loss, any data not downloaded from the control panel backups will not be functional. Vrege will periodically send backups to remote servers makes a backup. Vrege data recovery guarantee even in this case does not offer backups. The customer is responsible for taking backups.
10.6: In hosting services "disk not limited" is processed only on the basis of site files. retrieved. Disk with extensions such as tar.gz, jpeg, png, mp3, mp4, avi, pdf, etc. use is prohibited. In case of this situation, your site will be suspended can be taken.
10.7: Hosting services backups of a site that is past due or suspended as a result of a breach not to transmit is solely at the discretion of Vrege. Additional charge for Vrege backup transmission request or refuse the transmission of a substitute. The Customer may in this case taking into account the responsibility of receiving the service.
10.8: PHP banned in hosting services Opening or installing functions can only be done by the Vrege and Vrege server team. can be processed after their review. Vrege this additional status may refuse.
11.1: In order for everyone to have equal rights on VDS and Game Server servers (Shared servers), each customer has the right to use a maximum of 50% CPU. Servers that operate beyond VDS and Game Server capacity will be suspended with or without warning. Vrege cannot be held responsible for any damages arising from this.
11.2: After purchasing VDS and Game Server servers, the customer should use them with the awareness that they are shared services. In this service where everyone has equal rights, the instantaneous use of the Internet (Network) cannot exceed 100Mbit/s and above. The server or servers exceeding the specified usage limit will be suspended with or without warning. Vrege cannot be held responsible for any damages/losses arising from this.
11.3: IP Addresses used in VDS - Game Server - Dedicated servers can be stopped in case of SPAM - ABUSE notification. Vrege will automatically suspend this service if the action to be taken puts the ip address at risk or on spam lists. Providing information is solely at the discretion of Vrege. If there is any spam situation or ip-based access problem when the ip address is allocated to you, please inform Vrege from the Technical Support area on the system within 2 hours at the latest after the order.
11.4: When VDS Server services are received, Vrege will only ensure that the server (server) is active and connected. Vrege is not responsible for the activation or operation of installations such as web page, mysql, DNS, SSL, apahce2, squid Proxy etc. installed in it. The Customer cannot request the installation, activation or control of such packages when the Customer only receives virtual server service. If the customer wants this situation to be examined by Vrege, they can receive an SLA (Support) package through our systems. Acceptance or rejection of the support package is solely at Vrege's discretion.
11.5: Since VDS - Game Server - Dedicated server services are shared servers, Vrege does not take responsibility for backup or file retention in these services. The responsibility of taking backups in the specified services belongs to the customer. If the customer wishes, they can additionally benefit from our Backup (backup) services. The backups of our customers who benefit from our Backup services are kept on remote servers.
11.6: Vrege cannot be held responsible for any data loss or inability to access the data of our customers who benefit from the Backup service. The customer should make backups to local devices.
12.1: Vrege shall deduct the VAT rate from the refund requests accepted by Vrege, if the customer cannot issue a refund invoice, and refund the remaining fee after deducting the bank transfer / bank transfer fee.
12.2: The customer cannot request a refund of the credit loaded on the system or the next month/year payments made for the purpose of extension.
12.3: 72 hours (3 days) refund period is given for Hosting services offered only from Turkey location. Refunds are received within this period and refund requests after this period are not accepted.
12.4: The customer cannot request a refund on domain name, server, software, license and other services. Detailed return situations are clearly stated in our Return Agreement.
12.5: If a refund request is made, Vrege reserves the right to fulfill this request within 5 days at the earliest and 1 month at the latest, depending on the company's decision at the time.
12.6: There are absolutely no refunds on any promotional products. In the event that a service is purchased, the products transmitted without expecting a discount or financial return in the other service are considered as campaign products.
12.7: As a result of the campaigns made, our company reserves the right to stop, change, change the price of the campaign without notifying the customer.
13.1: Since servers are electronically operated devices, there is a risk of failure, no matter how necessary and optimal conditions are provided. Spare parts of failed servers are provided by the data center.
13.2: Our company is not responsible for any damages arising from the time of supplying defective parts and spare parts in the server. The person receiving service cannot claim any rights from the company during this period. He has to wait until the new part and the defective part are provided to him.
13.3: Recovery cannot be made for disks that fall into unrecoverable data status due to errors caused by raid configuration. In this case, the raid is reinstalled and your backups are uploaded if you have backups. Our company is not responsible for raid configuration and software errors.
13.4: Our company does not accept any liability for data loss or damages you experience in case of errors made in managed services provided with server services.
13.5: Our company cannot be held responsible for the downtime of the servers in case of data center or IP changes in server services. The minimum time for the devices to become active in transfers is 2 business days and maximum 5 business days.
14.1: This contract consists of 14 articles and sub-articles and has been read, understood and signed by the parties. (Signature. It is deemed to have been realized by sending the order to Vrege on the internet). Vrege may add new clauses and/or sub-clauses, remove them or make changes to the clauses if it deems necessary. The customer declares and undertakes that he/she accepts these changes in advance.
14.2: Additional invoices may be issued to our customers who receive annual service due to changes in the inflation rate during the year.
14.3: Only Istanbul Courts and Enforcement Offices are authorized to resolve any disputes arising during the implementation of this contract.
Confidentiality Agreement
Welcome to our website.
The safety of our customers who visit our website www.vrege.com.tr is important to us. This text has been prepared to inform you about privacy and information security. You can visit the pages on our website as often as you wish without providing any personal information and get information about our products, services and campaigns. Your personal information is obtained from you only with your knowledge. Your personal information obtained and recorded from you within your knowledge is protected by our company. For this reason, your information in question will not be given to third parties without your knowledge or consent or unless there is a legal obligation. Your e-mail address you have provided for membership will only be used in transactions related to your membership and services and will not be shared with third parties or institutions except for legal obligations and your consent.
For your information security, we strongly remind you that you should not share your usernames and passwords with anyone. We remind you that in electronic mail communication, if the message in question is not encrypted, the security of the message cannot be guaranteed and you are responsible for the security of the e-mails you send. We may link to other websites that are not operated by our Company. If you visit one of these websites, we would like to state that you should review the privacy and other policies of that site and that our company will not be responsible for the policies and practices of other companies. Our users who are members of our site and / or registered in the customer database must provide all requested information such as contact information (name, address, telephone, e-mail, address, etc.) correctly and completely. This information is not passed through any control or censorship mechanism by our company, and you are responsible for the accuracy / compliance with the law and the legal consequences of the transactions to be carried out with this information. Our members can change or update their records depending on their wishes.
Your IP address will be used to resolve any problems you may have in accessing the servers, to manage our website, and to recognise you and your shopping basket. The financial information received will be used in collecting the price of the purchased product / service and in other cases where necessary. Personalised information will be used for our members to log in to the system and in other cases where necessary. Statistical information and profile information are collected within our system, and this information can be used to monitor visitor movements, provide personalised content and in other cases where necessary.
SECURITY: Various security measures are used on our site to prevent loss of information, unauthorised use of information and unauthorised modification of information. In addition, for security reasons, the resources of the computer and connections used during your transactions are recorded. Credit card transactions are encrypted with a 256-bit SSL certificate approved by RapidSSL company through the Pos system provided by various banks.
Necessary precautions are taken by regularly performing scanning tests for PCI-DSS compliance. The website is protected by Firewall hardware and software. Measures have been taken to ensure that our Company's website is free from viruses and similar software. In addition, in order to ensure ultimate security, the user must supply his own virus protection system and provide the necessary protection. In this context, the member is deemed to have accepted that he / she is responsible for all errors that may occur in his / her software and operating systems and their direct or indirect consequences by entering the website of our company. For your questions and problems, you can contact us using our contact information on our Contact page.
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